Refund Policy

All credit purchases on Lychhee are generally non-refundable once credits have been used. We offer refunds in specific circumstances outlined below.

• Technical failure: generation failed due to a server error and credits were deducted — credits will be automatically restored
• Duplicate charge: you were charged twice for the same purchase
• Unauthorized transaction: you did not authorize the charge
• Purchase within 24 hours with zero credits used: eligible for full refund

• Credits already used for generating content
• Dissatisfaction with AI output quality
• Account suspended due to Terms of Service violations
• Purchases older than 7 days
• Partial use of a credit bundle

Email support@lychhee.com with:

• Your registered email address
• Order/payment ID (found in Settings → Billing)
• Reason for refund request
• Any relevant screenshots or error messages

We respond within 2 business days. Approved refunds are processed within 5–7 business days to your original payment method.

If a generation job fails due to a system error, credits are automatically restored to your account within 1 hour. If not, contact support@lychhee.com with the job ID.

Billing questions: billing@lychhee.com | Contact page